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Universidad EAFIT
Carrera 49 # 7 sur -50 Medellín Antioquia Colombia
Carrera 12 # 96-23, oficina 304 Bogotá Cundinamarca Colombia
(57)(4) 2619500
EAFITIdiomas EAFITSpanish ProgramStudents´ Rights - Idiomas EAFIT

Students' Rights


You, as a student of the Spanish program for foreigners, have the right to:

  • Receive clear explanations about the contents, objectives, achievement standards and the course evaluation forms.
  • Attend classes which are enjoyable and free of tension, where conversation is the key element.
  • Receive classes in Spanish, with the exception of the "Academic Commitments" which are read the first day of classes.
  • Classes should start and end on time. 2-hour classes: minimum duration of 1 hour and 50 minutes, without a break. Four-hour classes: minimum duration of 3 hours and 40 minutes with a 20 minute break.
  • Receive the corresponding feedback about your learning process. For this, there is constant assistance during the course, as well as an hour of formal discussion at the end of the course (it is the student's duty to attend this session).
  • In case of necessity, to be referred to the tutoring service.
  • That your concerns and comments on the development of the course be addressed and resolved.
  • Check out books from the Luis Villegas Echavarría library. You must present your valid card issued by the Language Center.
  • Have a conversation partner with whom to practice Spanish, upon previous request of the service.
  • Join classes from one of the undergraduate programs offered by the University as an auditor (2 courses maximum), upon previous request.
  • Participate in extracurricular activities organized by the program.
  • Participate in the cultural and academic activities of the University: exhibitions, film cycles, talks, conferences, etc. (Program is available on the website:
  • Get guidance in matters concerning your accommodations in the city: search for accommodations, legal formalities, opening of a bank account, among others.
  • Request certificates of studies completed or in progress.
  • Receive First Aid on the University campus in an emergency and be referred to the Health Care Provider with which the student is insured. In any emergency, you may call the 911 line from enabled phones for this purpose on campus, located in blocks 29,31, 32, 34, 38 and central cafeteria. For more information on this topic, please go to

Academic Commitments

Likewise, you have acquired the following obligations:

  • Stick to the internal regulation of the University (see or ask your teacher).
  • Fully comply with assigned homework and devote extra-class hours to reinforce what you have learned in the course.
  • Take the exams seriously and on the dates stipulated by the teacher. If, for reasons beyond your control, you cannot take the exam on the assigned dates, you must notify the Office of the Spanish for Foreigners Program in advance, if possible.
  • Permanently carry the valid ID issued by the Language Centre.
  • Facilitate own concentration and that of your course fellows, by turning off your cell phone and keeping a suitable disposition for the proper development of the class.
  • Keep in mind that in every building there is some basic information on how to act in case of emergency, evacuation routes and meeting points inside the campus. Take the time to read it. If you observe an abnormal situation, go to the emergency phones and follow the instructions.
  • Throughout the course, inform the Coordinator of the program about any fault occurring during the course.
  • Receive a Certificate of Studies upon request. It contains the number of hours per course, dates on which the course(s) was(were) taken and the academic standards with their corresponding equivalence with the proficiency levels of the Common European Framework.

Balance in Favor and Refunds Policy


A 100% refund will be made only to persons: 

  • Whose course is canceled because it does not meet the minimum number of participants per group, or that the Language Center cancels for any other reason.  
  • Who withdraw and request a refund before the start of the course. 
  • In case of requesting the refund of a credit balance, even when there is a course in which you can enroll, the value will be recalculated based on the number of courses effectively taken and the value of an additional course at the current rate will be subtracted.
  • An 80% refund will be made if the person withdraws for reasons beyond his control
  • (supported medical disability or labor reasons supported with a company letter) and makes the respective request within the 20 first hours of class.
  • Once the 20% or more of the total hours of the course has elapsed, there will be no refund.
  • For refunds originating upon the participant's request, the value of the commission will be deducted if the payment was made by credit or debit card.

Balance in Favor

  • If the participant requests  suspension of the course, to resume later, and less than 20% of the total hours of the course have elapsed and (s)he has a valid excuse (medical disability, labor reasons supported with a letter from the company, transfer of city), 100% of the amount paid will be allowed as a credit balance.
  • If the participant requests the suspension of the course, to resume later, after 20% to 30% of the total hours of the course have elapsed and (s)he has a valid excuse (medical disability, labor reasons supported with a letter from the company, transfer of city), 80% of the amount paid will be allowed as a credit balance.
  • ​After 30% of the total hours of the course have elapsed, suspensions of course will not be accepted or balances in favor will not be granted.


Última modificación: 09/09/2020 20:20