Product Life Cycle Management (PLM) strategy and Business Process Reengineering (BPR) were successfully integrated inside the engineering unit of a company from the Architecture-Engineering & Construction (AEC) industry. The corporative knowledge was captured and the engineering processes were identified, analyzed and improved through BPR methodology, also the use of Business Process Modeling (BPM) tools allowed the visual understanding of process components and interactions and provides an organized way to properly introduce the com-bine elements into the PLM software modules.
The standardization of working methods and document management procedures and conventions allowed the creation of a common language for the multi-project team. In addition, proper distribution and communication of knowledge were executed through the PLM collaborative configuration. The integration resulted in proper capture, storage, distribution and communication of knowledge throughout the organization. Although the PLM Software prove to be an asserted IT tool to store, distribute and communicate explicit knowledge, it is also evident that the tacit knowledge shared between interviews and work sessions performed to discern engineering process in this case study, enhanced the personal knowledge of each company member. Strategies to share this tacit knowledge must be also implemented in the company to capitalize the experience of the employees in their combine working areas.
In this project, an implementation methodology for new product development was used. This approach uses emerging technologies such as PLM and BPM combined with Knowledge Management that help reduce communication glitches among project members. BPR was used to identify best practices and processes that would enable companies to increase their control over product development and defining key project milestones and deliverables. PLM systems can contribute in different ways, such as retention of the knowledge, enhancement of project and process reuse and quality improvement through standardization acknowledgements.
This research has been by the Colombian Administrative Department of Science and Technology (COLCIENCIAS) trough grant number 1216-502-27393. The research team also acknowledges the company´s engineering staff for their commitment to the project.